How Do I Shop On This Site? Click on a product category on the left. All the subcategories for that category will then appear on your screen. Click on a subcategory and you will see a list of all products for sale in that subcategory. You may click an item name or image to display the product's details.
How Do I Place An Order? Once you have selected an item you would like to purchase, click the ""Add to Cart"" button. The item is placed into your shopping cart. To view the shopping cart, click the "Shopping Cart" symbol in the top right of the screen. Here you may view the items you have selected as well as the information about the shipping charges. You may:
- select a different shipping option;
- edit the quantity of the item you would like to purchase;
- remove the item from your shopping cart;
- continue shopping; or
- check out.
When you are ready to check out, click the "Check Out" button and simply fill out the order form. You will be asked for billing, delivery and payment information, including your credit card number and expiration date. If the billing and delivery addresses are the same, check the "Same as Billing Information" box under Delivery Information, and it will be filled in automatically for you when you click "Continue."

Please be assured that your information is safe while processed on our secure server. We use state-of-the-art 128 bit encryption technology to insure the safety and integrity of your transactions.

Please see our Privacy Statement (link at the bottom of this page) for additional information.

When all information has been entered, click "Continue" and you will be given an opportunity to review and confirm your order information. You may click the "Edit Your Order" button and return to the shopping cart to make any desired changes. Once everything is correct, click the "Place Your Order" button and a summary of your order is displayed. You may print this page as a receipt. In addition, you will receive an email confirmation of your order.

CONSUMER INFO:

Our Philosophy: We are committed to providing our customers with high quality products. Each vendor is carefully selected to insure they can meet our high product standards and provide excellent service. We want your entire customer experience to be of the highest quality.

How Do I find A Specific Product? Our site is designed to make your shopping experience simple and enjoyable. The product categories on the left of your screen can be accessed at any time. If you click on one of the product category links, its subcategories will appear. You may also enter a product name, partial product name, brand name or SKU number in the search box. You then can click an item name or image to display the product's details.
What About Product Quality? We select each vendor carefully to insure our high product standards are met. We also monitor each vendor's performance to insure they maintain high levels of customer satisfaction.
How Is Customer Support Handled? All products shipped should include contact information for customer support from the original manufacturer of the product. Should you need assistance in contacting the support desk of the manufacturer, please email us at CustomerService@WellnessProShop.com. PLEASE INCLUDE YOUR NAME, CONFIRMATION NUMBER AND AN EXPLANATION OF THE TYPE OF ASSISTANCE REQUIRED and we will reply as rapidly as possible.
What Is Your Warranty Policy? We describe the general warranty conditions for each item on its respective product page. Should you need additional details regarding a warranty, please contact us at CustomerService@WellnessProShop.com. PLEASE INCLUDE YOUR ORDER NUMBER AND AN EXPLANATION OF THE TYPE OF WARRANTY INFORMATION REQUIRED and we will reply as rapidly as possible.
Why Would An Item Be Out Of Stock When It Still Appears On Your Site?
Although we do everything possible to eliminate out of stock items, due to the number of daily transactions there may be times when an out of stock occurs.
Do You Ever Restock Items That Are Sold Out? Yes, unless the product is discontinued or the manufacturer is no longer participating as a vendor, products will be restocked and displayed for sale on the website. We regret any inconvenience caused.

ORDER STATUS:

What Is Your StandardShipping Policy? We make every effort to ship every order within 2 business days of the order being placed. Standard Delivery is usually within 2 to 5 business days. If you should like to receive your product sooner you may select one of our premium shipping options of 2nd day, or next day shipping. Select your shipping options by line item when placing the order.
Has My Order Been Shipped? When your order is shipped, you should receive an email confirmation with both the carrier and tracking information.
How Can I Track My Order? When your order is shipped, you will receive an email confirmation with the carrier and tracking information. Your email confirmation includes instructions on how to track your order. Please check your email for this information by going to the designated website and following their instructions on tracking your order.
What Is Your Policy On Backorders? All orders not shipped within seven (7) business days from order date will be cancelled. If your order is cancelled, you will receive an email notification regarding your order. Credit card charges for cancelled orders are not processed for payment and will not appear on your credit card statement.

What If My Order Never Arrived? In some cases, the delivery of products can be delayed up to ten days due to weekends, distance from the shipping point to your door or misdirection from the carrier. All orders should be received within (14) days from your order date. If you do not receive your order within this period, please contact us at CustomerService@WellnessProShop.com . BE SURE TO INCLUDE YOUR NAME, ORDER NUMBER, AND DATE OF ORDER.

CANCELLATION / RETURN POLICY:

Can I Cancel My Order? Normally, once the checkout process has been completed orders cannot be cancelled. Due to our commitment to process orders quickly, our shipping facilities are immediately notified to pick and pack the order for shipment.

You may email a request to cancel your order to CustomerService@WellnessProShop.com and we will make every attempt to do so IF your order has not already been processed for shipment.

We regret any inconvenience that this may cause you.
What If My Merchandise Arrives Damaged Or Defective? SHOULD YOUR MERCHANDISE ARRIVE DAMAGED, IT IS BEST TO REFUSE THE PACKAGE.
What Is Your Return Policy? All products purchased, except as stated in item #5 below, are covered by a 15 day return policy (from ship date). The following conditions shall govern all return requests:

1. Any return must be pre-authorized with a Return Merchandise Authorization (RMA) prior to returning your product. NO returns will be accepted without an RMA number. To obtain an RMA number, go to the Returns page, fill out the form requesting an RMA and send it to us. YOU MUST INCLUDE YOUR NAME, ORDER NUMBER AND REASON FOR RETURN.

2. To receive full credit on a returned item, all products must be 100% complete, contain all manuals, warranty card, parts and original packaging. Customers will be charged accordingly to complete any non-conforming return to its original condition.

3. Customer is responsible for shipping charges on returned items. Instructions on delivery locations will be sent to you via email (email address on record) within (72) hours from receipt of your RMA request.

4. All products not covered by the above points, will be fully covered by the terms of the warranty stated on the website for each product.

5. Due to the manufacturers' policies, the consumer warranty will be enforced from the date of delivery and no return request will be accepted for the following items: software, computer components, recordable media and all services offered on this website.

BILLING & CREDIT CARD TRANSACTIONS:

What Are My Payment Options? We accept Visa, MasterCard, American Express, and Discover credit cards. We do not accept checks or money orders.
Will I Receive A Receipt? After clicking the "Place Your Order" button during the purchasing process, an order summary will be displayed on screen. Please print this order summary as receipt of your purchases made. Additionally, once your order is shipped, you will receive a shipment confirmation email. Save this email as a permanent record of your purchase. PLEASE USE THE ORDER NUMBER ON ALL CORRESPONDENCE WITH OUR OFFICE.
How Will Charges Appear On My Credit Card Statement? Charges will appear on your credit card statement as "Wellness ProShop".
When Will My Credit Card Be Charged? Our policy is to charge your credit card only for product shipped at the time of shipment. No charge will be processed on your credit card account unless shipment is made.
Are Credit Card Transactions Safe On This Website? Absolutely! In fact, it's statistically safer to use your credit card over the internet than in a restaurant or department store. Our servers use Secure Sockets Layer (SSL), an encryption technology that only we can read a customer's personal information. If you would like more information about our credit card security policy, please read our Privacy Statement by clicking the associated link at the bottom of this page.
Do You Charge Sales Tax? State law requires that Internet retailers collect sales tax in states where they are residents. We have vendors which are residents in various states and territories across the United States. Subsequently, taxes will be charged as required by the state laws governing the vendors' state(s) of residence -- the respective vendors in this case being those whose products a customer purchased on our website.
What If My Credit Card Is Declined? For your protection and ours, a credit card could potentially be declined for a number of reasons other than insufficient funds. See examples below:

1. Billing address on your order does not exactly match the billing address on your credit card account.

2. A high fraud score is generated while attempting to authorize the transaction.

3. Unforeseen technical difficulties.

4. If your credit card is drawn from a foreign (non US) bank.

If your credit card is declined and you don't know why, please contact us at CustomerService@WellnessProShop.com . PLEASE INCLUDE YOUR NAME, CONFIRMATION NUMBER AND AN EXPLANATION OF YOUR CREDIT CARD RELATED CONCERN.

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