Our Philosophy: We are committed to providing out customers with high quality products. Each vendor is carefully selected to insure they can meet out high product standards and provide excellent service. We want your entire customer experience to be of the highest quality.

• How to find your product: Our site is designed to make your shopping experience simple and enjoyable. The product categories on the left of your screen can be accessed at any time. If you click on one of the product category links, its subcategories will appear. You may also enter a product name or category in the search box. You then can click an item name or image to display the product's details.

• Customer Support: All products shipped should include contact information for customer support from the original manufacturer of the product. Should you need assistance in contacting the support desk of the manufacturer, please email us at CustomerService@WellnessProShop.com.

PLEASE INCLUDE YOUR ORDER NUMBER AND AN EXPLANATION OF THE TYPE OF ASSISTANCE REQUIRED and we will reply as rapidly as possible.

To return an item, obtain an RMA number:

• on the Returns page, fill out the form
  requesting an RMA and send it to us.
  YOU MUST INCLUDE YOUR NAME, ORDER NUMBER AND REASON FOR RETURN.

CANCELLATION / RETURN POLICY:

• Can I cancel an order?
  Normally once the checkout process has been completed orders cannot be cancelled.Due to our commitment to process your orders quickly our shipping facilities are immediately notified to pick and pack and ship your order once the checkout process is completed. You may email a request to cancel your order to CustomerService@WellnessProShop.com and we will make every attempt to do so IF your order has not already been processed for shipment. We regret any inconvenience that this may cause you.

• What if my merchandise arrives damaged?
  SHOULD YOUR MERCHANDISE ARRIVE DAMAGED, IT IS BEST TO REFUSE THE PACKAGE.

• What is your return policy on delivered items?
  All products sold, except as stated in item #5 below, are covered by a 15 day return policy (from ship date). The following conditions shall govern all return requests:
  1. Any return must be pre-authorized with a Return Merchandise Authorization (RMA) number prior to shipping your product. NO returns will be accepted without an RMA number. To obtain an RMA number, go to the Returns page, fill out the form requesting an RMA and send it to us. YOU MUST INCLUDE YOUR NAME. ORDER NUMBER, AND REASON FOR RETURN.

  2. To receive full credit on a returned item, all products must be 100% complete, contain all manuals, warranty card, parts and original packaging. Customers will be charged accordingly to complete any non-conforming return to its original condition.

  3. Customer is responsible for shipping charges on returned items. Instructions on delivery locations will be sent to you via email (the email address in your record) within (72) hours from receipt of your RMA request.

  4. All products not covered by the above points, will be fully covered by the terms of the warranty stated on the website for each product.

  5. Due to the manufacturer's policies, the consumer warranty will be enforced from the date of delivery and no return request will be accepted for the following items: software, computer components, recordable media, and all services offered on this website.